I think about what I need and carefully build the list. Generally I'm happy to do business with them, but I never rush the ordering process. And it takes time and costs money to edit a completed order.īut I've always gotten what I've ordered from them, and in good time.
STEW MAC PHONE NUMBER PLUS
(Straight, dual profiles, extra length.) Plus nut slot files, of course.Īnd yes, I've had issues with their policy of not adding to finalized orders, but I can understand that because their computer order processing system probably is not set up to facilitate that. And I like their 300 grit diamond fret dressing file. I do buy their flush ground large nippers. I made my own 35 degree angle fret end file and block. There aren't a lot of special tools S-M sells that I consider to be essential.
STEW MAC PHONE NUMBER HOW TO
A handful of good basic tools that gets the job done, that you know how to use effectively, beats a drawer full of gadgets you rarely use. Many of which are completely unnecessary and are simply convenience items, or, dare I say it, just a reinvented wheel. 0 ultra fine cut fret end file, I must order one and then my life will be complete.until they come up with another new gadget!". My gripe with Stew-Mac is that they act like they're the guitar tech's version of The Sharper Image.the catalog is full of gadgets they peddle to.gotta be careful how I say this.a certain kind of luthier/tech whose ego is stroked by having at least one each of every specialized gadget in the catalog. I also left them my phone number again in case there's somebody there who's brave enough to make a call and try and fix things. Looks like I'll be doing business with LMI a lot more in the future.Īnd that's what I told Stew Mac. Seems they have the same Gotoh aluminum tailpiece (and matching studs) that SM has, but it's some ten bucks cheaper. And I've had nothing but EXCELLENT service in the past from LMI, up to and including today.Īnd to top it off, I go to LMI site. Now by contrast, LMI is open, and there are actually people there willing to pick up the phone, braving themselves heroically in the face of certain death by disease. Then they cheerfully told me via email that my sanding block order has shipped! -no studs, of course. But they're fucking open for business, aren't they? Seems they are in the throes of a horrible disease, and unable to answer the phone. So, they knew about my issue on Sunday, yet failed to accommodate me on Monday. Then I get this Email Sunday morning, telling me that "once an order is submitted, that's final". They assured me my issue would be worked out. Now, at first I get this cheery message from the "contact us"box after I delivered my original message. Likely most of us have with SM, and we've called them and had the issue sorted. Just stick them in the existing order's box. Operative being, I didn't want to pay the extra $8.00 shipping for a $12.00 item. So I sent them a message to hold my order, I need to tack something on to it, and I would be giving them my card number on Monday morning to pay for the studs. Seems they are not taking calls on the weekend. Then five minutes later I realized I needed something else a set of tailpiece studs for the Gotoh aluminum bridge I have.
16" radius sanding block for an upcoming project. Remember when you could call SM and get knowledgeable and quick service?
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